There are two ways your reimbursements may be handled, depending on how your employer set up the plan:
Direct Reimbursement: You pay the premium yourself and upload proof of payment in your member portal. Once approved, your reimbursement is deposited into your bank account—usually within 5–7 business days.
Payroll Deduction (Automated): Your premium is paid directly through payroll, and your share is deducted from your paycheck. In this case, you don’t need to upload receipts—payments are automated, and your coverage is paid for by a pre-funded credit card Vitable provides.
Need More Help?
If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:00 PM EST. You can reach us through the following contact methods:
📞 Call: (484) 416-0769
💬 Chat: Through the Vitable app
📧 Email: support@vitablehealth.com
We’re here to support you every step of the way!
