If your insurance card does not arrive before coverage begins, contact Vitable’s support team immediately. They can confirm your enrollment with the carrier and guide you on how to access care without a physical card. Most carriers offer digital cards or temporary proof of coverage through their websites or apps.

Please note, Kaiser can take up to 30 days to approve an application and backdate the coverage to the 1st of the month.

If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:00 PM EST. You can reach us through the following contact methods:

We’re here to support you every step of the way!