At Vitable, we are committed to providing high-quality, personalised vitamins tailored to support your health journey. If you experience an issue with your order, we are here to assist.
Can I Return My Vitamins?
Once orders have been processed, we are unable to accept returns or exchanges due to health regulations. Please select your products carefully and consult with a healthcare professional before purchasing to ensure suitability.
Vitamin Results and Effectiveness
Please note that when it comes to vitamins and supplements, individual results vary, and the effectiveness of vitamins depends on factors such as consistent use, diet, lifestyle, and personal health conditions. Supplements should be taken as directed for their intended benefits, and depending on individual needs, may require consistent use over weeks or months to achieve noticeable results.
Subscription Cancellations
Your Vitable subscription is billed at regular intervals as specified at checkout. You can find your next billing date at any time by logging into your account on our website or via our Mobile App. You can modify or cancel your subscription before your next billing date via your account settings.
Once an order has been processed after the cut-off time (on your renewal day), it cannot be cancelled or refunded. Your next renewal can be cancelled by our team upon request.
Refunds & Replacements
As our vitamins are personalised and made to order, we do not accept returns for change of mind. However, if your order is faulty, incorrect, or damaged, we will work with you to resolve the issue in line with your consumer rights under Australian Consumer Law.
Eligible Cases:
We will provide a refund or replacement if:
Your order arrives damaged
Your order is incorrect or differs from what was ordered
You receive a faulty product
Contact us within a reasonable period after receiving your order and include a description of the issue and a picture to help us review your inquiry.
Non-Refundable Cases:
We do not offer refunds in the following circumstances:
Change of mind, including dissatisfaction with taste, flavour, or size.
Misuse of products, including incorrect storage.
Medical advice received after purchase advising against taking the product.
Your order has already been billed past the cut-off period as part of your subscription.
How to Request a Refund or Replacement
If you are eligible for a refund or replacement, email us at hello@vitable.com.au within a reasonable period after receiving your order, with:
Your order number
A description of the request
Supporting photos (if applicable)
We’ll review your request and respond to you within 1-2 business days.
If your request is approved for a replacement, we will aim at processing your replacement order as quickly as possible. If your request is approved for a refund, it will be processed within 24h of approval and processed to the payment method used to place your order. We cannot offer cash or any other form of refund. Please allow up to 7 days for the refund to appear in your account, depending on your bank or payment provider.
Policy Updates
Nothing in this policy is intended to exclude, restrict, or modify your consumer rights, including under the Australian Consumer Law.
We may update this policy from time to time. Any changes will apply to purchases made after the updated policy takes effect. The latest version will always be available on our website with the latest publication date. For further assistance, please contact our Customer Care Team.