We work hard to ensure your order arrives as quickly and safely as possible. Please see below for usual order processing and shipping times.
Personalised Packs
Processing & Manufacturing: Once payment is made, your pack is made-to-order. This typically takes up to 3 business days. All orders ship from Brisbane.
During sales or public holidays, this may extend up to 5 business days.
Delivery Times (after dispatch):
Australia:
Metro: 3–5 business days
Regional: 4–7 business days
WA: 4–10 business days
International:
New Zealand: 7–12 business days
Singapore, Hong Kong, Philippines: 10–12 business days
United Kingdom: 10–14 business days
Orders that do not include Personalised Packs
Processing: We aim to ship these orders by the next business day
Delivery Times (after dispatch):
Australia: 1–4 business days (on average)
International: Follows the same timelines as above
As soon as your order leaves our facility, you’ll receive tracking details via email, so you can follow its journey (please check your spam folder if you cannot locate a tracking email). Thank you for your patience during this busy season 💚