How to Return Your Order:
Managing Your Subscription
If you need to adjust or cancel your Vitl subscription, log in to your account or reach out to customer service if login issues occur.
Make sure the vitamin box is unopened
Include a note with your details: Additionally, there is no need to use the original box; any sturdy packaging is sufficient.
Your name
Reason for return
Send it to: Vitl c/o Codestorm Dudley 2 Navigation Drive Brierley Hill DY5 1UT
Returning an Opened Box
If the box has been opened but the items inside, other than the product retrieved, remain unused and intact, you are still eligible for a refund. Please follow the same steps outlined above. Make sure to include all intact items, along with your full name and reason for return.
What Happens Next?
Once we’ve received your return, we’ll process your refund right away. Please ensure to provide proof of return postage to expedite processing, as refunds will only be issued once receipt and verification are completed. If you request reimbursement for return postage, provide a copy of the return postage receipt to ensure a seamless process.
Important:
Please keep proof of postage in case the parcel gets lost.
For more information, check our Returns Policy.
Providing timely proof of return postage to our support team can help expedite your refund.
Ensure all submitted information, including receipts and return reasons, is complete and legible for smoother processing.