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I can't claim my free trial

How to claim your free trial

Bella Elwes avatar
Written by Bella Elwes
Updated this week

Update: Following incredibly high demand from thousands of happy customers, our Personalised Vitamin Pack has now been waitlisted.Our team is working hard to bring this product back as soon as possible, but unfortunately we can’t guarantee exactly what date it will be available again. If you join the waitlist, we’ll notify you via email as soon as it’s back.

Thank you for your interest in trialling our subscription service! From time to time we offer free trials for new customers via social media sites, such as Instagram and Facebook

We offer 2 free trials; one 2-week trial for our 4-pill Personalised Pack and one 30-day trial for our 1-a-day Essential One. All you need to do is pay for postage!

To claim your free trial, click onto the advert for the trial. There you should find a link.
When you click into the link within the advert for the trial, you will be taken to the page below, depending on which subscription you'd like to trial. In this example, I have shown the 2-week trial page for the Personalised Pack.

You will then be asked to complete a consultation, at which point you should see this a consultation page. If you have previously taken a consultation with us, select 'Start a new consultation', otherwise the trial offer will not be valid.

Complete the consultation, taking care not to click out of the browser to a different website. Once completed, select 'View recommendations', at which point you will be shown your recommendations.

Next click 'Claim free trial', add it to your basket, and the discount will be automatically applied.

You will then just need to pay the postage fee!

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