To access your account facilities:

Open the Viva Wallet home page in your browser and click on the Login button:

Sign in to Viva Wallet:

The steps below are common for log in attempt either on Web Banking or Viva Wallet Mobile App

  • Enter the registered mobile number (minus the leading zero)

  • Enter the password and click on the Continue button

  • A Push Notification is being sent to an enrolled mobile device.

NOTE: You can use an alternative log in method (e.g. SMS OTP) after 19'' have elapsed on this screen.

  • Tap on the notification received on your mobile to view the approval request.

  • Log in to the Viva Wallet Mobile app using the mobile phones biometrics (Face ID/ Touch ID), if enabled.

  • Review the request (Authorize or Reject).

  • Once authorizing the request, you will be logged in to your account.



Did this answer your question?