If your Sibionics GS3 CGM sensor has stopped updating or you’re seeing gaps in your glucose data, there are several common reasons this can happen. In most cases, the issue is temporary and can be resolved quickly.
1. Why might my Sibionics GS3 sensor stop updating?
Common causes include:
Bluetooth connection issues
The Sibionics GS3 sends glucose data automatically via Bluetooth. If Bluetooth is turned off or the connection drops, data may stop updating.
App not running in the background
If the Sibionics app is closed or restricted from running in the background, it may stop receiving data from the sensor.
Phone too far from the sensor
If your phone is out of Bluetooth range for an extended period, data transmission can pause.
Temporary sensor interruption
Brief interruptions can occur after:
exposure to extreme heat or cold
phone restarts or software updates
short-term signal interference
Sensor dislodged or removed
If the sensor has been knocked loose or partially detached, it may stop transmitting data.
2. How to fix a Sibionics GS3 data interruption
If your sensor is still within its wear period, try the following steps:
- Restart your phone
- Check Bluetooth is turned on
- Open the Sibionics app to re-establish the connection
- Allow background app activity for the Sibionics app
- Keep your phone close to the sensor for several minutes
- Refresh the Vively app (pull down on the Track page)
In many cases, data will resume automatically once the connection is restored.
3. What if data doesn’t resume straight away?
If readings don’t reappear immediately:
Wait 10–15 minutes with Bluetooth enabled and the app open
Avoid extreme temperatures while the sensor reconnects
Check that the sensor is still firmly attached to your skin
Short gaps in data do not usually mean the sensor is faulty.
4. When should I contact support?
You should contact Vively Support if:
Your sensor has stopped updating for an extended period
The sensor appears physically damaged or detached
Data does not resume after completing all troubleshooting steps
📩 Contact Vively Support: contact@vively.com.au
If there is an inherent fault with the device, we’ll help arrange a replacement.
Key takeaway
Sibionics GS3 does not require scanning
Data interruptions are usually caused by Bluetooth or app issues
Most issues resolve by reopening the app and restoring the connection
Persistent problems may require support assistance
While interruptions can be frustrating, they’re often temporary and easy to fix.