Your remaining sensors are on the way — sensors in a multi-sensor pack are sent one at a time across your membership year rather than all in one box. Nothing is missing from your order.
How it works
Multi-sensor packs are part of an annual subscription, and sensors ship on a set schedule:
Your pack | When sensors arrive |
2 sensors | One at the start, one around six months in |
4 sensors | One at the start, then one around every three months |
Each shipment is sent automatically on schedule — you don't need to request it or do anything to trigger it. Your first sensor is dispatched within 3-5 business days of your order.
Why we ship them this way
CGM sensors have expiry dates. If we sent four sensors at once, most people wouldn't reach the third or fourth before it expired — and an expired sensor can't be used, replaced or refunded. Spreading the shipments means each sensor reaches you well inside its usable life.
The spacing also suits how most people get value from CGM. Wearing sensors back to back adds less than people expect. The pattern that works is: wear one and learn your baseline, change something, then check back a few months later to see whether it moved. That's a recommendation rather than a rule — the expiry dates are the practical reason for the schedule.
What this doesn't mean
You haven't been short-changed. Every sensor you paid for is included. They arrive across your membership year rather than together.
Each sensor still lasts 14 days of wear. The gap between shipments is the gap between wearing periods, not the life of one sensor. After 14 days a sensor stops recording new data, though you can still view everything it captured in the app.
Your sensors aren't sitting in a warehouse ageing. They're dispatched close to when you'll use them, which is the point of the schedule.
Shipping dates can't be changed in the app, and you can't bring later shipments forward yourself.
We don't currently email you before each shipment. Use the schedule above to know roughly when to expect the next one.
Common scenarios
I want to wear a sensor continuously for a period. You can buy extra sensors any time in the app — tap the menu (☰) and choose Shop CGM sensors. These are a one-off purchase, include patches, and don't need an extra subscription. They're separate from your pack, which continues on its normal schedule.
The schedule doesn't suit what I'm trying to do. Get in touch and tell us what you're aiming for and over what timeframe. We can't always change the schedule, but we'd rather hear from you and see what's possible than have you stuck with something that isn't working. Worth knowing: sensors sent early sit with you for longer, and we can't replace or refund one that expires before you use it.
My next sensor hasn't arrived when I expected it. Contact us with your order number and we'll check where it is. Please don't wait — if a shipment has gone astray we want to sort it out quickly.
I opened my pack a while after ordering and only found one sensor. That's expected. Contact us and we'll confirm what's already been sent and what's still to come.
Frequently asked questions
Can I have all my sensors sent at once? The schedule is designed around sensor expiry, so we ship on the timeline above as standard. If it genuinely doesn't work for your circumstances, contact us and we'll see what we can do.
Will I be notified before each shipment? Not at the moment. Your sensors are sent automatically on the schedule above.
What happens to my remaining sensors if I cancel? You keep any unfulfilled shipments within the period you've already paid for, until that period ends.
What if a sensor arrives expired or close to expiry? Contact us straight away with a photo of the sensor and its packaging and we'll replace it.
Does the schedule change if I change my membership? Get in touch and we'll confirm what it means for your shipments.
Related articles: How to apply your CGM sensor · Buying additional sensors · Sensor troubleshooting · What's included in my membership