Short answer
If you're using a FreeStyle Libre sensor, it's expected that your glucose data no longer syncs with the Vively app.
In January 2026, Vively transitioned to supporting the Sibionics GS3 Continuous Glucose Monitoring (CGM) system, and support for FreeStyle Libre sensors within the Vively app was discontinued.
Can I still use my FreeStyle Libre sensor?
Yes.
Your FreeStyle Libre sensor will continue to work normally with Abbott's LibreLink app.
The only change is that its glucose data no longer syncs into the Vively app.
What does this mean?
You can continue using your FreeStyle Libre sensor as normal with the LibreLink app.
However:
New glucose readings won't appear in the Vively app.
Your Vively dietitian won't be able to view new glucose data from your FreeStyle Libre sensor within Vively.
All other parts of your Vively membership, including blood tests, dietitian support and app features, continue to work as normal.
This isn't a syncing issue
Because FreeStyle Libre is no longer supported within the Vively app, the following won't restore the connection:
Refreshing the Vively app
Reinstalling either app
Logging out and back in
Reconnecting your sensor
Waiting for the data to sync
This is a permanent platform change rather than a temporary syncing issue.
I used to be able to sync my FreeStyle Libre. Why has it stopped?
FreeStyle Libre integration was discontinued when Vively transitioned to supporting the Sibionics GS3 CGM system.
Unfortunately, this isn't something our Support Team can restore.
I'd like to continue tracking my glucose in Vively
To continue viewing your glucose data within the Vively app, you'll need to use a supported Sibionics GS3 CGM.
If you'd like to make the switch, our Support Team is happy to help.
Frequently asked questions
Can I reconnect my FreeStyle Libre sensor?
No. Once support for FreeStyle Libre was discontinued, it can no longer be connected to the Vively app.
Is my FreeStyle Libre sensor faulty?
No. Your sensor and the LibreLink app continue to work as normal.
Does this affect my Vively membership?
No. Your membership continues as normal. The only change is that FreeStyle Libre glucose data is no longer available within the Vively app.
Related Articles
Setting up your Sibionics GS3 CGM
Ordering a CGM through Vively
My CGM isn't syncing