This article covers orders shipped within Australia. New Zealand orders are packed differently — see the section at the end.

When you order a CGM through Vively, what you'll receive—and when you'll receive it—depends on how the CGMs were purchased.

CGM memberships

If your membership includes multiple CGM sensors (for example, a 2-CGM or 4-CGM membership), your sensors are shipped throughout your membership, rather than all at once.

Typical shipping schedules are:

2-CGM memberships: One sensor is shipped initially, with the second sensor dispatched approximately six months later.
4-CGM memberships: One sensor is shipped approximately every three months.

This approach helps you establish a baseline, make lifestyle changes, and then reassess your progress over time. It also reduces the chance of sensors expiring before they're used.

Note: You don't need to do anything to receive your future sensors—they'll be dispatched automatically at the appropriate time.

Additional CGMs purchased through the Vively app

If you purchase additional CGM sensors through the Vively app, we'll generally dispatch all of the sensors in that order together.

For example, if you purchase an additional:

1 sensor
2 sensors
3 sensors
4 sensors

they'll typically be shipped together in a single parcel rather than staggered over time.

What's included in my shipment?

Each Australian CGM shipment includes:

Your Sibionics GS3 sensor
One Sibionics overpatch (inside the sensor box)
One Vively overpatch
A Vively brochure with setup instructions

If you're receiving multiple sensors in the same shipment, each sensor will include its corresponding accessories.

I can't find my patches

Before contacting Support, please check both locations:

Inside the Sibionics GS3 sensor box (contains one Sibionics overpatch)
Inside the Vively box or with the Vively brochure (contains one Vively overpatch)

The Vively overpatch is often tucked inside the brochure, making it easy to overlook.

Do I need to use a patch?

No.

The Sibionics GS3 sensor has its own adhesive and can be worn without an overpatch.

However, many members choose to use an overpatch for extra security, particularly if they're:

Exercising regularly
Swimming
Living in hot or humid conditions
Concerned about the sensor catching on clothing

Will future shipments include patches?

Yes.

Every CGM shipment includes the accessories needed for the sensor(s) in that shipment.

Something is missing from my order

If you've checked:

the sensor box
the brochure
the packaging

and believe an item is genuinely missing or damaged, please contact our Support Team and we'll be happy to assist.

New Zealand orders

If you're based in New Zealand, your shipment may differ slightly from Australian orders.

New Zealand orders are shipped directly from the manufacturer rather than packed by the Vively team in Australia. As a result:

Your shipment includes one Sibionics overpatch inside the sensor box.
It does not include a separate Vively overpatch.
It does not include a Vively brochure.

If anything appears to be missing from your New Zealand order, please contact our Support Team.

Frequently Asked Questions

I only received one CGM sensor. Is that correct?

If your CGMs are included as part of a 2-CGM or 4-CGM membership, then yes. Your remaining sensors will be shipped automatically throughout your membership.

If you've purchased additional CGMs through the Vively app and believe your shipment is incomplete, please contact our Support Team.

Do I need to order my next membership sensor?

No.

We'll automatically dispatch your remaining membership sensors at the appropriate time.

I purchased additional CGMs through the Vively app. Will they also be shipped throughout the year?

No.

Additional CGMs purchased through the Vively app are generally shipped together as part of the same order.

How many patches do I receive?

For Australian orders, each sensor shipment includes:

One Sibionics overpatch
One Vively overpatch

For New Zealand orders, each sensor includes:

One Sibionics overpatch

Can I use the sensor without a patch?