Your Vively membership includes ongoing eligibility for Baseline Health Test referrals while your membership remains active.
How often you become eligible depends on your membership type.
Membership | Referral eligibility |
Full Membership | Every 3 months of active membership |
App-Only Membership | Every 12 months of active membership |
Your first Baseline Health Test referral is arranged during your first membership period.
After that, you'll continue to become eligible for future referrals based on your membership.
Why is the referral frequency different?
Full Membership is designed to provide ongoing clinical support.
Each new Baseline Health Test gives you and your Accredited Practising Dietitian another opportunity to review your progress, measure the impact of lifestyle changes and refine your personalised health plan.
App-Only Membership is designed for members who prefer to manage their health independently using the Vively app, with less frequent testing.
What needs to happen before I can receive another referral?
Before your next Baseline Health Test referral can be arranged:
Your previous Baseline Health Test must have been completed.
You must have completed the required period of active membership for your membership tier.
When you become eligible for your next Baseline Health Test referral, we'll notify you in the Vively app. Simply follow the prompts to activate your referral and complete the required telehealth consultation. There's no need to keep track of your eligibility yourself—we'll let you know when it's time.
If I change membership plans, do I lose my progress?
No.
Time accrued on one membership type counts towards the other.
The conversion is:
1 month of Full Membership = 3 months of App-Only Membership
3 months of App-Only Membership = 1 month of Full Membership
Example 1
You remain on Full Membership for 2 months, then switch to App-Only Membership.
Your 2 months of Full Membership count as 6 months of App-Only Membership, so you'll need another 6 months on App-Only before becoming eligible for your next Baseline Health Test referral.
Example 2
You remain on App-Only Membership for 6 months, then upgrade to Full Membership.
Those 6 months count as 2 months of Full Membership, so you'll only need 1 additional month on Full Membership before becoming eligible.
Important information
Becoming eligible for a Baseline Health Test referral doesn't guarantee that a referral will be issued.
Your Baseline Health Test referral is always issued by an independent telehealth doctor following a clinical assessment.
The reviewing doctor determines:
whether a referral is clinically appropriate;
which biomarkers are included in your referral; and
whether Medicare eligibility requirements are met.
What if my referral expires?
Baseline Health Test referrals are generally valid for three months from the date they're issued.
If your referral expires before you've had your blood test and the test forms part of your active membership, simply contact our Support Team and we'll arrange a replacement referral at no additional cost.
Frequently Asked Questions
Does the three-month period start from when I have my blood test?
No.
For Full Membership, your next Baseline Health Test referral generally becomes available three months from the date your previous referral was issued.
Once you're eligible, we'll notify you in the Vively app. Simply follow the prompts to activate your next referral and complete the required telehealth consultation.
Can I receive another referral if I haven't completed my previous blood test?
No.
Your previous Baseline Health Test must be completed before your next referral can be arranged.
I cancelled my membership and later rejoined. Do I lose my accrued time?
No.
Your accrued membership time is retained and continues from where you left off.
I'm on App-Only Membership but I'd like to test more frequently.
You have two options:
Upgrade to Full Membership, where you'll become eligible every three months (with your existing App-Only membership time counting towards eligibility); or
Purchase one of Vively's additional private-pay pathology panels if you'd like to investigate a specific area of your health sooner.
Why can I purchase additional pathology panels at any time?
Additional pathology panels are separate from your Baseline Health Test and are available as private-pay services.
Unlike the Baseline Health Test, these panels aren't governed by your membership referral frequency.