You can cancel your Vively membership at any time through the Vively app.
Cancelling your membership stops future renewals, but doesn't end your membership immediately. You'll continue to have access to your membership and any included benefits until the end of your current paid billing period.
How to cancel your membership
To cancel your membership:
Open the Vively app.
Tap the menu (☰).
Select Membership.
Tap Cancel Membership.
Follow the prompts to fully cancel your membership
Once cancelled, your membership won't renew at the end of your current billing period.
What happens after I cancel?
When you cancel your membership:
Your membership remains active until the end of your current paid billing period.
You won't be charged again unless you choose to re-subscribe.
You'll continue to receive any membership benefits available during your remaining membership period.
Your access to the Vively app will end once your current billing period expires.
For example, if you're on a monthly membership and cancel 10 days after renewing, you'll continue to enjoy your membership until the end of that month.
Will I receive a refund?
Cancelling your membership doesn't automatically entitle you to a refund for your current billing period.
If you believe you've been charged incorrectly or experienced an issue with your membership, please contact our Support Team. We'll review your circumstances in accordance with our Refund Policy.
Not sure if cancellation is the right option?
If you're experiencing an issue with your membership or have any questions about your subscription, we'd love the opportunity to help before you cancel.
Our Support Team is here to assist and may be able to resolve your issue quickly.
Frequently Asked Questions
Can I cancel at any time?
Yes.
You can cancel your membership at any time through the Vively app.
Does cancelling end my membership immediately?
No.
Cancelling simply prevents your membership from renewing. You'll continue to have access until the end of your current paid billing period.
Will I be charged again after cancelling?
No.
Once your cancellation has been processed, your membership won't renew at the end of your current billing period.
Can I rejoin Vively later?
Absolutely.
You can purchase a new Vively membership at any time.
What if I cancelled but was still charged?
If you believe you've been charged after successfully cancelling your membership, please contact our Support Team as soon as possible.
We'll investigate what happened and work with you to resolve the issue.
What if I've already paid for an annual membership?
Cancelling an annual membership simply prevents it from renewing at the end of your current membership year.
You'll continue to have access to your membership and any included benefits until your annual membership expires.
Can I cancel by contacting Support?
Yes.
If you're unable to access the app, simply contact our Support Team (contact@vively.com.au) and we'll be happy to assist you with your cancellation request.