When creating a referral through the Vively Practitioner Platform, you can choose who pays for the requested products and services.
For each referral, you'll have two payment options:
Client pays
Practice pays
The payment option is selected before you send the referral and can be chosen individually for every client.
Once these steps are completed, Vively coordinates the remainder of the testing pathway.
This option is well suited to practitioners who prefer clients to purchase testing directly.
Option 2: Practice pays
If you choose Practice pays, your saved practice payment method is charged for any applicable private-pay products or services.
Your client can then continue through the remaining onboarding and testing steps without needing to make payment themselves.
Many practices choose this option when incorporating pathology, CGMs or other testing into a broader clinical program or package.
What can be paid for through the platform?
Depending on the products you've selected, payment may include:
Vively service fees (where applicable)
private-pay pathology
CGMs
at-home testing kits
additional private-pay biomarkers.
Any applicable client contribution is clearly displayed before payment is made.
Can I choose who pays for each referral?
Yes.
The payment option is selected separately for every referral.
This gives you complete flexibility to decide whether the client or your practice will cover the cost for each individual referral.
Is the pricing shown before the referral is sent?
Yes.
Before submitting the referral, you'll see a review screen summarising:
the selected products and services
who will pay
the applicable costs
the total payable amount.
This allows you to confirm everything before sending the referral.
Frequently asked questions
Does Vively securely store my practice payment details?
Yes.
Where your practice chooses to pay for referrals, payment details are stored securely through our payment provider.
Can my practice include testing within our own programs?
Yes.
Many practitioners choose to incorporate pathology, CGMs or other testing into their own programs or service packages.
The Practitioner Platform gives you the flexibility to either have your client pay directly or have your practice cover the cost as part of your own offering.
Will my client always see the pricing?
Not necessarily.
If you choose Client pays, your client will review the applicable costs during checkout before completing payment.
If you choose Practice pays, your practice covers the applicable costs through the Practitioner Platform and your client is not required to complete payment through Vively.
Practitioner Support
If you have any questions about payment options or need assistance with a referral, we're here to help.
đ§ Email: contact@vively.com.au
Our Practitioner Support team aims to respond as quickly as possible during business hours.