Pathology results are typically available within 3–5 business days after your client's sample has been collected.

Once results have been received from the laboratory, they are securely delivered to:

your Practitioner Dashboard
your client's Vively app.

This allows both you and your client to access the results as soon as they become available.

Typical timeline

While turnaround times vary depending on the tests requested, a typical pathway looks like this:

Stage	Typical timeframe
Client attends collection centre	Day 0
Laboratory processes sample	1–5 business days
Results become available	Usually within 3–5 business days
Results delivered	Immediately after laboratory release

Some specialised biomarkers may require additional processing time.

Where can I view my client's results?

Once available, results appear within the client's record in your Practitioner Dashboard.

From there you can:

review individual biomarkers
compare results over time
view historical testing
discuss results with your client during follow-up consultations.

Your client can also view their results within the Vively app.

What if results are taking longer than expected?

Most results are available within 3–5 business days.

If your client has been waiting longer than expected, it may be due to:

specialised biomarkers requiring additional laboratory processing
delays at the collection centre
laboratory processing delays.

If you have concerns, please contact Practitioner Support and we'll investigate and follow up with the relevant laboratory.

📧 Email: contact@vively.com.au

Frequently asked questions

Will I be notified when results are ready?

Results are delivered to your Practitioner Dashboard as soon as they are received from the laboratory.

Can my client see the results too?

Yes.

Results are securely delivered to both your Practitioner Dashboard and your client's Vively app.

Can I compare results over time?

Yes.

As clients complete additional testing through Vively, previous results remain available, allowing you to monitor changes over time.

Are all biomarkers available at the same time?

Usually yes.

Occasionally, specialised biomarkers may take longer to process. Where this occurs, you may receive results in stages as they become available from the laboratory.

Practitioner Support

If results appear delayed or you have questions about a client's pathology, please contact our Practitioner Support team.