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How do I reset my password?

Reset your password at any time from the Account & Security section of the Vively Practitioner Platform.

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Written by Holly

You can request a password reset directly from your Settings.

How do I reset my password?

  1. Log in to the Vively Practitioner Platform.

  2. Click your name at the bottom of the left-hand navigation menu.

  3. This will take you to Settings.

  4. Select Account & security.

  5. Scroll to the Password section.

  6. Click Email me a reset link.

  7. Check your account email for the password reset email.

  8. Follow the link in the email to reset your password.

The password reset link is single-use and expires after a short period, so we recommend completing the reset when you receive the email.

What if I don't receive the reset email?

If the email doesn't arrive:

  • check your spam or junk folder

  • confirm that you're checking the email address associated with your Vively account

  • request another reset link.

If you're still having trouble, please contact Practitioner Support.

What if I can't log in to access Settings?

If you're unable to log in and therefore can't access Settings → Account & security, please contact Practitioner Support and we'll help you regain access to your account.

Practitioner Support

If you have any difficulty accessing your account or resetting your password, we're here to help.

📧 Email: contact@vively.com.au

Our Practitioner Support team aims to respond as quickly as possible during business hours.

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