If you need help using the Vively Practitioner Platform, there are two easy ways to contact our team.
Live chat
You can contact Practitioner Support directly through the platform.
Simply click Support – Live chat in the bottom-left corner of the Vively Practitioner Platform.
This is the easiest way to get help while you're using the platform.
You can also contact Practitioner Support by email:
Our team aims to respond as quickly as possible during business hours.
What can Practitioner Support help with?
You can contact us for assistance with things such as:
using the Practitioner Platform
creating or managing referrals
client referral or testing status
account and practice settings
payments and billing
accessing results
technical issues
general questions about Vively products and services.
If you're not sure who to contact, just reach out and our team will help point you in the right direction.
What information should I provide?
To help us resolve your enquiry as quickly as possible, please include:
your name and practice name
a brief description of the issue
the client's name or email address, where relevant
any screenshots or other information that may help us understand the issue.
Please avoid including unnecessary sensitive client information.
Practitioner Support
💬 Live chat: Select Support from the bottom-left corner of the Vively Practitioner Platform.
📧 Email: contact@vively.com.au
We're here to help.