The Chat is a unique component of Vively, as it's where you can receive constant support and guidance from an expert dietitian.
Note: This feature is only available to those that have added this feature onto their membership. You can add it anytime you like through the app! We highly recommend it.
You can find your chat by going to the:
Chat tab on the bottom bar
or
My dashboard > My messages
Today we'll cover:
Who you are talking to
You are talking to your own personal Vively Dietician. Our dieticians are accredited practising dieticians, and are very qualified to help you on your journey.
How it works
Your Vively Dietitian is there to message 24/7.
They will only reply within AEST business hours Monday-Friday. But, feel free to message them at anytime, and they'll get back to you during these times. Response time is varied, between immediate and a couple of hours, depending how busy they are.
What questions can I ask?
You can ask them ANYTHING!
They are very qualified to give you nutrition-related advice and can also help you with any app queries you might have. They can also answer a wide range of general health questions.
Important: If your question is out of their scope, they will refer you to someone who is qualified to answer your question, like your GP, specialist or another health practitioner you might see. This is important, because Vively is not meant to replace your doctor. We are here as an adjunct to support and empower you with your own personal data.
They are there to help and support you on your journey, so utilise them as best you can!