The Sibionics G3 connects to the Vively app automatically via Bluetooth, but you'll first need to set up the Sibionics app and create an account — this is what enables the data flow between your sensor and Vively. If your sensor isn't connecting or syncing, try the steps below.
1️⃣ Check Sensor Application
Ensure the sensor was applied correctly following the instructions provided.
The sensor tip should be properly inserted under the skin. If it wasn't applied correctly, it may not function properly.
2️⃣ Allow Time for Warm-Up
After applying a new sensor, wait 60 minutes before expecting readings.
The sensor will not transmit data during this warm-up period.
3️⃣ Set Up the Sibionics App (if you haven't already)
Download the Sibionics app from the App Store or Google Play.
Create an account in the Sibionics app — this step is required to establish the data connection between your sensor and Vively.
Once your account is set up and your sensor is connected in the Sibionics app, data will automatically flow through to Vively.
4️⃣ Bluetooth Connection Dropped? Here's How to Restore It
If the Bluetooth connection between your sensor and phone is interrupted for any reason, data will stop flowing from the Sibionics app to the Vively app.
To restore the connection: open the Sibionics app first, wait a moment for it to reconnect to your sensor, then open the Vively app. Data should resume flowing shortly after.
Make sure Bluetooth remains enabled on your phone at all times while using your sensor.
Try toggling Bluetooth off and back on if the above doesn't work, then repeat the steps above.
5️⃣ Restart the Vively App
Close the Vively app completely and reopen it.
If data still isn't appearing, wait a few minutes and refresh.
6️⃣ Minimise Interference & Environmental Factors
Move away from sources of electromagnetic interference such as powered audio equipment, speakers, and electrical boxes.
If your sensor has been exposed to extreme heat or cold (e.g., a sauna or ice bath), allow it to return to room temperature and try again.
7️⃣ Check You're Using the Correct Sensor
Only one sensor can be active at a time. If you've recently applied a new sensor, your previous sensor will no longer be active.
8️⃣ Wait and Try Again
Sometimes temporary connectivity issues resolve on their own. Wait 10 minutes and check the Vively app again.
9️⃣ Check Sensor Lifespan
If you've been using your sensor for 14 days or more, it has reached the end of its lifespan and needs to be replaced.
Apply a new sensor to continue receiving glucose readings.
🔟 Contact Vively Support If none of the above steps resolve the issue, your sensor may be faulty. Please email contact@vively.com.au and we'll assess the situation. We'll arrange a free replacement if there is an inherent fault with the device.