No, Vively is unable to assist with replacements for CGM sensors that were not purchased through us.

If your CGM was ordered via the LibreLink app, Freestyle website, or another provider, you will need to contact the original seller or manufacturer directly for any replacement requests.

Replacement support is only available for CGMs purchased through Vively.

If you purchased your CGM through Vively and need assistance with a faulty sensor, please contact our support team at contact@vively.com.au.