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Disable the logging of Call Recording links in Call Details in Pipedrive
Disable the logging of Call Recording links in Call Details in Pipedrive

This recipe allows you to disable call recording links from getting logged as a part of Call Details in your Pipedrive account

Sam From VoiceRules avatar
Written by Sam From VoiceRules
Updated over 2 years ago

Default Behavior

VoiceRules, by default, logs activities in Pipedrive with call details which include information like call notes, call disposition, call recording link, etc. The recording link takes you to a VoiceRules page where you can listen and download the call recording for your internal audit purposes.

Behavior with this recipe enabled

In some cases, you may not want the call recordings to be logged which could be for compliance purposes, or you may not want all your team members to have access to the call recordings in Pipedrive. This is now possible with this recipe, as VoiceRules will not log the call recording link as part of the call details in the activity created on Pipedrive when the recipe is enabled.

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