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Log Calls/Texts Under Custom Activity Types on Pipedrive For Better Follow Ups
Log Calls/Texts Under Custom Activity Types on Pipedrive For Better Follow Ups

This feature is available as a part of our integration settings for Pipedrive

Sam From VoiceRules avatar
Written by Sam From VoiceRules
Updated over 2 years ago

Please note: You need to go through this article and then come back to us after creating respective activity types for us to plug them for you.


If you want to log the following events happening on VoiceRules

  1. Outbound calls (unanswered)

  2. Outbound calls (answered)

  3. Incoming calls

  4. Missed Calls

  5. Voicemails

  6. Incoming text messages

  7. Outgoing text messages

under different activity types on Pipedrive for the purpose of segregating and tracking events on Pipedrive.

To enable this feature, please head over to your Integrations tab and click on Configure button next to Pipedrive.

Now head over to the Advanced settings tab and click on the toggle button next to ‘Enable different activity types for Outbound calls’.

Once you have enabled this setting, please create different kinds of activities on Pipedrive representing the available options mentioned above and reach out to us on chat support or directly email us at support@voicerules.com to get this feature enabled for your account.

Please note that our engineering team will analyze the information that you have provided and will plug these changes in 24-48 hours for your account.

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