At Volatility.com.au, we understand that circumstances may lead you to consider reopening your account. However, it's important to note that accounts closed by moving or closing the Holder Identification Number (HIN) are unable to be reactivated. In such cases, you will need to create a new account. Here's what you need to know:
Account Reactivation Limitations
If your account was closed by moving or closing the HIN, reactivation is not possible. In such instances, the recommended course of action is to proceed with opening a new account.
Opening a New Account
To open a new account, please follow these steps:
New Account Portal: Access our dedicated New Account Portal to initiate the account creation process.
Select Desired Account Type: Choose the account type that aligns with your investment preferences and needs.
Submit Application: Complete the application form, providing the necessary information and documentation. Ensure that all details are accurate to facilitate a smooth account creation process.
Considerations
Funds Transfer: If you have funds remaining in your previous account, consider transferring them to your new account. Follow the standard funding and transfer processes outlined in our platform.
Account Settings: Keep in mind that your new account will be a separate entity. If you had specific settings or preferences in your previous account, you'll need to set them up again in the new account.
Need Assistance?
If you encounter any challenges during the account creation process, or if you have questions about reopening your account, our support team is ready to assist you. Reach out through the "Contact Support" option on the platform or visit Volatility.com.au/support/contact.
Thank you for choosing Volatility.com.au. We appreciate your understanding and cooperation as we work to provide you with the best possible experience.