Understanding Buying Power Updates:
At Volatility.com.au, we aim to provide real-time and accurate information about your buying power. Here are important details to keep in mind:
Daily Reconciliation: The platform cash is reconciled once a day from Macquarie, typically in the morning between 9 AM and 10 AM. This daily process ensures the alignment of your account with the latest available information.
Dynamic Account Cash: Your account cash is dynamically updated throughout the day. This update takes into account intra-day trades, margin changes, volatility adjustments, and other relevant factors.
Intra-Day Deposits:
If you make a cash deposit after the morning reconciliation (after 10 AM), and you find that your buying power has not been updated accordingly, there's a simple solution:
Manual Cash Adjustment:
Our support team can manually adjust your cash amount to reflect the intra-day deposit.
How to Request Adjustment:
Reach out to us via the help chat, located in the bottom right blue box on the platform.
Send a message specifying the deposit amount and time. Our team will promptly address the request.
Rapid Updates:
Cash adjustments initiated through the help chat typically reflect within 2 minutes, ensuring swift and accurate updates to your buying power.
Need Assistance?
If you encounter any issues with buying power updates or have questions about your account's cash position, our support team is ready to assist you. Initiate a chat through the "Contact Support" option on the platform or visit Volatility.com.au/support/contact.