So you have completed your volunteering, what next? After your mission or after each shift, your charity would love to hear from you. They may ask you to:
Log your volunteering hours
Submit an expense claim
Report an issue or raise an action
Complete your mission – Confirm that your assigned tasks are finished.
Share any other key metrics
Essentially, you use the report feature to communicate with your charity about any information relevant to that mission or shift. Your organisation decides the questions they want you to answer, they might want you to submit volunteering time, any issues, and any feedback in text form. Any queries about the questions asked in your reporting section, please contact the charity you're volunteering with.
Please note that to submit an expense claim, you must submit a report.
How to submit a report
To submit a report:
Open the app
In the 'Missions' section on the Home page
Open the mission you wish to submit a report for
Click 'New Report' to submit a new report
This page allows you to submit your volunteer report. Each report is tailored by the charity to capture the information they need. Completing a report after your volunteering is really important, as it’s where you demonstrate the impact of your time and effort.
Your insights help the organisation understand how your contribution makes a difference, highlight any potential safeguarding concerns, and showcase the total hours you’ve contributed. This information is invaluable for the charity, helping them improve their programs and support future funding applications.
Submitting an expense
Your organisation will decide whether they will allow for receipts to be uploaded for that particular mission or shift. If it is enabled, it will show up as a toggle button at the top of your report.
To submit an expense:
Ensure the "Would you like to add receipts?" option is toggled on
Complete the report as you would and hit Submit.
The following page will now show up. Here, you can submit your expense details.
Add a Photo: Upload any supporting evidence, such as receipts, bus tickets, or other relevant documents.
Receipt Date: Enter the date shown on your receipt or evidence.
Amount to Claim: Specify the amount you are claiming. You can also select the currency here.
Mileage: If mileage does not apply, please enter 0
Comments: Provide any additional details or justification for your claim. This helps your charity process your submission more efficiently.
And again, make sure to hit submit.
Adding additional photos to your expense
Do you need to add additional photos to your expense? Here is how to do this:
Head into the mission you’d like to submit an additional expense for
Go to the Reports section and open the relevant report
Scroll to the bottom of the report and click “+ Add Receipt”
Upload and submit your additional expense
Video Tutorial
If you have any questions about your report, please contact your organisation. For any technical issues or issues with the app email support@volunteero.org. Our team will be happy to help!