Volunteer Log in FAQ's
A volunteer cannot find the welcome email, how can we resend it?
Our emails come from support@volunteero.org ; If they cannot find the email, it is worth scanning your junk folder.... yes, sadly sometimes some email providers and email security preferences will throw us in there
Your first port of call is checking that you have their correct email address set up on your dashboard.
If the above looks all good, then you can re-send a welcome email from us by:
switching off app access on the volunteer profile
switching it back on again *
Please note- that if they successfully get this email from us, then it won't contain a password and they will have to 'reset the password' to log in.
(Turn it off, turn it on again very rarely let's us down)
A volunteer's password isn't working, what can we do?
Firstly, have them double-check that the password they are entering is identical to the one from our email. Sometimes a pesky typo or a sneaky space can cause havoc with trying to log in. If that doesn't work, ask the Volunteer to:
visit the app (either on their smartphone or on the desktop version
click 'forgot password'
Enter the email you have been registered with
A password reset email will be sent and they can create any password of your choice. (note that this expires after one hour)
If the above steps have been followed with no success, then please contact support@volunteero.org and we'll be happy to help.
Staff log in FAQ's
Help! A staff user cannot log in to the management dashboard
There may be a few reasons why your staff user can't log in to the management dashboard, perhaps they can't find our email?
Or maybe their password isn't working?
Follow the steps below for troubleshooting the most common staff log-in FAQ's
I can't find the welcome email, how can we resend it?
Your staff user emails will come from support@volunteero.org.
Worth first checking that the email address you added to the system is correct. (even a small typo can mean our emails can't make it through)
Request that the staff user checks all their spam folders for our emails, if this fails and still no sign of us then follow these steps:
Visit the staff management sign-in page at www.manage.volunteero.org
Click 'forgot password' .
This will generate a reset password link to their email (note that this expires after one hour)
You can also delete and re-add a staff user which will generate a new welcome email, although this won't contain a password so they will have to follow the reset password instructions.
Worth checking with your IT team (or person) that our emails aren't being blocked by your sever. Sadly this can sometimes happen we we'll be a new name on your contact list.
The password in my welcome email isn't working
Firstly, double-check that the password they are entering is identical to the one from our email. Sometimes a pesky typo or a sneaky space can cause havoc with trying to log in. If that doesn't work, ask them to:
Visit the sign in page for the staff dashboard
Click 'forgot password' .
This will generate a reset password link to their email (note that this expires after one hour)
If the above steps have been followed with no success then please get in touch with our team and we'll be more than happy to assist.
If this article doesn't answer your question, then please also don't hesitate to reach out to us!