I can't find my welcome email
Our emails come from support@volunteero.org; If you cannot find the email, it is worth scanning your junk folder.... yes, sadly sometimes some email providers and email security preferences will throw us in there.
If you cannot find your welcome email anywhere then we recommend resetting your password.
Reset your password by following the below steps:
visit the app (either on their smartphone or on the desktop version
click 'forgot password'
Enter the email you have been registered with
A password reset email will be sent and they can create any password of your choice. (note that this expires after one hour)
The app says my password is incorrect
Firstly, please do double-check that the password you are entering is identical to the one from our email. Sometimes a pesky typo or a sneaky space can cause havoc with trying to log in. If that doesn't work then you can easily reset your password by following the below steps:
visit the app (either on their smartphone or on the desktop version
click 'forgot password'
Enter the email you have been registered with
A password reset email will be sent and they can create any password of your choice. (note that this expires after one hour)
If the above steps have been followed with no success, then please contact support@volunteero.org and we'll be happy to help.
The app says my email is not registered with any organisation
If you are using the desktop version of the app, then please check that you are not trying to sign in as a 'staff user'. You need to be on the webpage www.app.volunteero.org to access the Volunteero app.
If you are on the correct site (or using your smartphone/ tablet) then please contact your organisation to double check they have your email address set up correctly in their records.
What is the difference between available and ongoing missions?
You will notice three tabs at the top of the screen when you open the app. Here are the functions of each tab:
Ongoing - If you have claimed a mission and been approved, the mission will appear here. Note that you may also be assigned missions by your charity and they will appear here also.
Available - Here is where you can see missions available to you. You are able to filter and search missions. All available missions are created and published by your charity so if you have any questions, please reach out to your charity.
Pending - If you have requested approval to a mission it will appear here until approved by your charity
How can I change my notification preferences?
Set your notification preferences by visiting the profile tab of your Volunteero app.
Toggle the options for notifications on or off and click 'save'. You can choose to receive your notifications by email or through the app. Please make sure to allow notification for the Volunteero app, you can enable these in your phone settings.
How can I change my password?
Visit the profile section of your Volunteero app, and click into the section for 'change password'.
Fill out the form to change your password by entering your current password and the one you wish to update it to.
How do I mute a chat?
Mute any chat notifications by clicking into the relevant chat and selecting the settings cog at the top right. You can choose to mute or hide any chats.
These can be undone at any stage.
N.B. It is worth mentioning to your volunteer coordinator that you are muting or hiding a chat, as they won't get notified that you have done so and may be trying to contact you on a muted/ hidden chat.
If you have a question that you can't find an answer to or you need to speak with someone at Volunteero about a technical issue then please contact our team on support@volunteero.org.