I can't find my welcome email
Our emails come from support@volunteero.org; If you cannot find the email, it is worth scanning your junk folder.... yes, sadly, sometimes some email providers and email security preferences will throw us in there.
If you cannot find your welcome email anywhere, then we recommend resetting your password.
Reset your password by following the steps below:
Open the Volunteero app (on your smartphone or the desktop version).
Click ‘Forgot password’.
Enter the email address you registered with.
Check your inbox for a password reset email and follow the link to create a new password. (Note: the link expires after one hour, so be sure to act quickly!)
The app says my password is incorrect
First, double-check that the password you’re entering matches exactly what was sent in your welcome email; even a small typo or extra space can cause issues when logging in!
If that doesn’t work, you can easily reset your password by following these steps:
Open the Volunteero app (on your smartphone or the desktop version).
Click ‘Forgot password’.
Enter the email address you registered with.
Check your inbox for a password reset email and follow the link to create a new password. (Note: the link expires after one hour, so be sure to act quickly!)
If you’ve followed these steps and are still unable to log in, please contact us at support@volunteero.org. Our friendly team will be happy to help!
The app says my email is not registered with any organisation
If you’re using the desktop version of the app, make sure you’re not trying to log in as a staff user. Volunteers need to sign in at www.app.volunteero.org to access the Volunteero app.
If you’re already on the correct site (or using the mobile app), please contact your organisation to double-check that your email address has been set up correctly in their records. An incorrect or misspelled email could be preventing your access.
What is the difference between available and ongoing missions?
When you open the app, you’ll see three tabs at the top of your screen. Here’s what each one does:
Ongoing: This tab shows all the missions you’ve claimed and been approved for. You may also see missions your charity has directly assigned to you here.
Available: Browse missions available to you. You can filter and search to find the right fit. All available missions are created and managed by your charity, so reach out to them if you have any questions.
Pending: Any missions you’ve requested to join but are waiting for approval from your charity will appear here.
How can I change my notification preferences?
Set your notification preferences:
Head to the 'Profile' tab in your Volunteero app.
Go into 'Account'
Here, you can toggle notifications on or off for either email or in-app alerts.
Once you’ve made your selections, Volunteero will save your preferences automatically.
To ensure you don’t miss important updates, make sure notifications for the Volunteero app are enabled in your phone’s settings.
To find out more about notification preferences, please check out this Notifications Article.
How can I change my password?
To change your password in the Volunteero app:
Head to the Profile section.
Select the Account tab.
Tap Change Password.
You may be prompted to log in again with your old password before setting your new password.
Fill out the form to change your password by entering your current password and the one you wish to update it to.
How do I mute a chat?
To mute chat notifications:
Open the relevant chat in your Volunteero app.
Tap the settings cog in the top right corner.
Choose to mute or hide the chat; you can undo this anytime.
Tip: Let your volunteer coordinator know if you mute or hide a chat, as they won’t be notified and may still try to contact you there.
If you have a query relating to accessing or using the app, please email our support team at support@volunteero.org, and one of our friendly team members will be happy to help. 😊
If your query is about your volunteering activities (like missions, shifts, or opportunities), we recommend reaching out directly to your charity!