Notifications overview
You can manage all of your own notifications within your Volunteero app.
Head to the Profile tab on your app
Click Device Settings
Click Manage Notifications under Push Notifications
Here you can switch on/off a range of notification preferences which can either be sent to your device on a push notification or via email.
When you first download the app, you’ll automatically be opted in to most notifications. We recommend visiting the notification section to review and choose which ones you’d like to receive.
If you’re using Volunteero on a smartphone, you may also be asked to enable notifications in your phone’s settings. You can update these preferences at any time in your device’s settings.
At any stage, you can update your notifications to increase or reduce notifications from Volunteero.
For a customisable volunteer notification guide, click here
Types of Notifications
You can choose to get either app or email notifications for the following actions:
When you are assigned to a mission
When you have been assigned or removed from a shift
When there are new missions available
This can be set to Daily or Weekly
When set to daily, this will go out at some point during the day, not straight after the creation of a mission. This is done as you might create multiple missions at the same time.
When you have been inactive with an ongoing mission
When a mission is starting/ ending
When a shift is starting/ ending
Any outstanding learning
Unread chat messages (please see below for more information)
Chat Specific Notifications
Chat email summary notification
You can choose to opt into email summaries when there are new chats available in Volunteero.
This is useful if you primarily use Volunteero on a desktop browser rather than a smartphone.
Chat Push Notifications
To mute specific chat notifications:
Head into your chats
Open the desired chat
Tap the top of the chat where it says 'Show Info'.
From there, you can choose to mute or hide the chat. You can easily undo this at any time.
It is worth mentioning to your volunteer coordinator that you are muting or hiding a chat, as they won't get notified that you have done so, and may be trying to contact you on a muted/ hidden chat.
Just so you know, your organisation is responsible for creating and setting up the frequency of most notifications within Volunteero, so if you feel the frequency is too high or you are receiving too many notifications, please speak to your designated contact at your organisation.
Troubleshooting
If you are not receiving notifications despite everything being set up correctly, try the following troubleshooting steps:
Check the Junk/Spam Folder: If you have enabled email-only notifications, look in your email junk or spam folder.
Verify Phone Notification Permissions: Ensure you have allowed notifications from Volunteero in your phone’s settings.
To check this:
Head into 'Profile' on Volunteero
Click into 'Device Settings', has 'Push Notifications' been toggled on?
If not, click 'Open Device Settings', which will take you to your device's settings app
Enable notifications for Volunteero in your device's settings
You may need to refresh the app after!
Video Tutorial
We hope you found this article helpful! If you have any questions about notifications, please speak with your volunteer co-ordinator.
If you face any technical difficulties with your notifications, then you can reach a member of our team through the support page on your Volunteero app (Profile > App Support) or you can email support@volunteero.org. The Volunteero team is always happy to help! 😊