Reconcile your card account on Voly. Once the period has been reconciled, the transactions will be locked. This only applies to your non-Voly cards.
To Reconcile your Non-Voly Card Account
1. Go to Banking, then click on your card account. Once in your account, click Reconciliations, on the top right-hand corner.
2. On the next screen, you can see all your past reconciliations. Click New Reconciliation, on the right-hand corner, to start a new reconciliation.
3. Select the End Date you wish to reconcile up to. This has to be a full 24-hour day so you won’t be able to select today’s date.
4. Enter your End Balance: this is the balance showing on your card statement. Then click, ‘Start Reconciliation’.
5. Make sure you tick all the transaction boxes (tick the ‘All’ button) so every transaction is being counted in the reconciliation.
6. Look at the Checked Balance - this is your starting balance plus all the transactions you have recorded.
Checked Balance is Green
This means your end balance and checked balance match – there is no discrepancy.
Your End Balance is the amount of money you entered into the system from the bank statement.
The Checked Balance is the card balance for your non-Voly Card account on the Voly Platform.
You can upload the card statement if required and enter your Voly password (the same as the one you use to log into the platform).
Then, click Reconcile. The reconciliation will be saved and added to your list of reconciliations.
Checked Balance is Red
This means that the end balance you have entered doesn’t match the checked balance. The system also indicates how much difference there is.
My End balance doesn’t match my Checked balance. What should I do?
√ Have you ticked all your transactions?
√ Have you recorded all your card purchases?
√ Have you recorded all the ATM fees?
√ Are there any duplicates?
√ Have all your cash withdrawals, and cash in and out transactions been captured?
If a transaction needs to be added, cancel the reconciliation and go back to your card account to add a new purchase. Then start the reconciliation again.
If a transaction needs to be removed or edited, untick it in the reconciliation list and reconcile. Then, go back to your card account and delete/edit the transaction.
Still have questions?
Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.