When you live stream and viewers send you gifts, the value of the gifts you received is converted into diamonds. 

To check your coins and diamonds balance, tap on Account > Income 

  • If you have at least 3,000 diamonds to withdraw.
  • If you do not wish to withdraw your diamonds, they can be converted back to coins at the following conversion rate:  100Diamonds = 50coins

If you are ready to withdraw, tap on the Withdraw button and follow the steps:

  • PLEASE check your details before submitting as we are unable to change anything after you have submitted.
  • A transaction fee of R 27 will be deducted from your Withdrawal amount.
  • Please keep a record of your transaction number if you wish you query anything.

If your withdrawal cannot be processed for any reason, the diamonds will be refunded to your account.

If you have any questions please contact support@voov.co.za and state your VOOV ID.

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