In order to learn how to create a single learner account on the Voxy Command Center, you can watch the video or read the instructions below:
In order to register a new learner, you must have the "Admin" permission level. Make sure your permissions are set accordingly. To see the types of permissions available, please visit the article "Access and Permissions to the Voxy Command Center".
From the 'Manage Learner' report, click on
and select 'single.'
Complete the form.
Note: any fields with an asterisk are required. You will not be able to submit the form until these fields are completed.
You will be prompted to select a feature group for the learner. Feature groups can only be created by Voxy Customer Success Managers and must be created before any learner is registered.
Once all required fields have been entered, click on "Submit"
You will receive a notification with confirmation. Please note that although the account is created immediately once submitted, it will not be available in the 'Manage Learners' report for at least 2 hours after creation. Newly created learners can be viewed and edited from within the notification. Once the notification is closed, the learner profile will not be accessible until they are in the Manage Learner
Note: The 2-hour delay only affects visibility in the Voxy Command Center interface and does not impact the actual creation of the user account. Users should still receive their activation emails during this time, confirming successful account creation report.
Once the account is successfully created, the learner will receive an automatic welcome email from Voxy, with instructions to log in for the first time. During the first login, the learner will be prompted to set a password.
Troubleshooting Common Issues
User Not Visible in Voxy Command Center: If a newly added user does not appear in the system immediately, wait for up to 2 hours for the system to update. If the issue persists, verify that the user was added correctly.
Activation Email Not Sent: Ensure that the email is scheduled correctly and that the user’s email address is accurate.
NOTE: White-labeled organizations or organizations with authentication integrations may have different activation flow