Autotask is a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.

You can configure this in the "Server Admin > Endpoint Policies > Create Endpoint Policy > Other Settings > Autotask" section of the VSA 10 Web App.

You can also configure Autotask on the VSA 10 Agent itself. However, the Web App Policy settings (if applied to the same machine) will always take precedence over the individual agent settings.

Also, Policies are naturally more convenient for applying such monitoring rules, as they can be applied to multiple machines simultaneously.

To configure Zendesk on the Agent, go to the "Settings > Autotask" tab.