In this video, you will learn how to save client responses through the flow of Wabb
In WhatsApp Bot Builder (WABB), saving customer responses enables personalized interactions and efficient data management. Here's how to set it up:
Setting Up the Flow
Start with a Content Block:
Begin your flow with a greeting message, e.g., "Hi, welcome to our service!"
Capture User Input:
Use the Input element within the content block to ask for information.
Example: "Please enter your email address."
Select Input Type:
Choose the appropriate reply type from options like Text, Number, Date, etc.
For emails, select Text and save it in a custom field labeled "email."
Save the Response:
The bot will automatically save the user’s answer in the specified field.
Confirm with a message: "We have saved your response: {email}."
Actions on Successful Input:
Connect with an action block for further processing once a response is received.
If Contact Has Not Responded:
Set a time limit for user input (e.g., 1 day).
Define actions if no response is received, such as sending reminders or triggering another automation.
Retry Message:
Provide a retry message if the user enters incorrect data, ensuring accurate information is collected.
Displaying Saved Responses
To display saved responses, use curly braces around the user field name (e.g., {email}). WABB will automatically display the saved value.
These features ensure efficient data collection and enhance customer engagement. If you have any questions, reach out to our support team via the chat icon.