In this video, you will learn what a user field is in Wabb
A user field is like a compartment in a virtual drawer where you store specific information about each user, such as their ZIP code, address, or email. Each user has their own set of fields, ensuring personalized data management.
Creating User Fields
Via Settings:
Go to Settings and click on Fields.
Click Create new user field to define a new field.
Choose the field name and data type (e.g., Text, Number, Date).
Within Flows:
Use the Save element in a flow to capture user input.
After selecting the input element, click on the custom field option. A menu will appear with a dropdown to select an existing user field or create a new one if it hasn’t been created yet.
Using User Fields
Personalization:
Use fields in conversation text by placing them in curly braces. For example, "Your street is {street}."
This dynamically inserts the user's saved data into the conversation.
Data Types:
Text: For names or addresses.
Number: For quantities or calculations.
Date/Time: For scheduling.
Error Handling:
Set retry messages if incorrect data is entered, such as non-numeric input when a number is required.
Example
If you ask for a user's street name and save it in a field called "street," you can later use this information in your bot's messages. For instance: "Noted, your street is {street}."
Benefits
Automates data collection and personalization.
Enhances customer engagement by using stored information seamlessly.
If you have any questions, feel free to reach out to our support team via the chat icon in the help center.