In this video, you will learn how to use quick replies in the Live Chat of Wabb
Fast replies are a crucial feature for enhancing communication efficiency and handling frequent inquiries quickly. Here's how to set them up and use them:
Steps to Implement Fast Replies
Access Fast Reply Settings:
Navigate to the settings menu in WhatsApp Bot Builder.
Click on "Fast Reply."
Create a New Fast Reply:
Click on the "Create New Reply" button.
A dialog box will appear asking for the name of the fast reply.
For example, name it "Service Packages" and enter the content as show in screenshot:
Using Fast Replies
In Live Chat:
Go to the live chat and click on the fast reply button [it would be great if we can use the picture of fast reply shortcut here].
Select the desired fast reply from the options to send it directly into the chat as shown in below screenshot:
Screenshot showing the fast reply button, which opens a list of quick responses you can select and send.
Alternatively, type "/" in the chat, and a list of fast replies will appear. Simply select one to send.
Screenshot showing that typing a forward slash “/” in the chat brings up a list of fast replies, which you can click to send directly.
Importance of Fast Replies
Efficiency: Streamlines responses to common queries, saving time for both agents and customers.
Consistency: Ensures uniformity in responses, maintaining a professional tone across all interactions.
Productivity: Frees up agents to focus on more complex issues, improving overall service quality.
For further assistance, contact our support team via the chat icon in our help center. They're ready to help with any inquiries.