In this video, you will learn what the basic standard flows are in Wabb
WABB (WhatsApp Bot Builder) provides three key default flows that automate communication with users based on their status and message content.
These flows ensure that no interaction is left unanswered, whether the user is new, returning, or sending media.
Here's how you can easily set them up:
Steps to Set Up Default Flows:
Go to Settings:
Open WABB and navigate to the Settings section.
Click on "Default Flows":
In the settings menu, find and click on the Default Flows option.
Choose Your Flow Category:
You will see three categories listed under Default Flows:
Welcome Flow
Default Message Flow
Default Media Flow
Configuring Each Flow:
Welcome Message Flow
When it's triggered: This flow is activated when a new user (not in your audience) sends a message.
Purpose: To greet new users, introduce your bot, and offer them a menu of options.
How to configure: Click the Choose Flow button, select from the list of available Welcome Flows, and configure your welcome message.
Example:
"Hello, welcome! My name is Bot. How can I help you today?"
Default Message Flow
When it's triggered: This flow is activated when a returning user (already in your audience) sends a message, but it doesn’t contain any recognized keywords.
Purpose: To provide a standard response, guiding the user with available options or assistance.
How to configure: Click the Choose Flow button, select from the list of Default Message Flows, and configure the message accordingly.
Example:
"Welcome back! How can I assist you today?"
Default Media Flow for Media
When it's triggered: This flow is triggered when a user sends media (image, video, or audio) unexpectedly.
Purpose: To acknowledge the media and ask for further context or provide support.
How to configure: Click the Choose Flow button, select from the list of Default Media Flows, and set up the response.
Example:
"Thanks for sharing! How can I assist you with this media?"
Setting up default flows in WABB is quick and simple. By configuring the Welcome Flow, Default Message Flow, and Default Media Flow, you ensure that your bot responds appropriately to new users, returning users, and media inputs, offering a professional and efficient communication experience.