In this video, you will learn the types of customer responses you can save through Wabb flows
Hello and welcome! In this guide, we will explore how to capture user responses using WhatsApp Bot Builder (WABB). This feature allows you to store various types of information from users efficiently.
Implementing the Save Element
Imagine you’re setting up a bot for a car dealership to capture the make of a customer’s vehicle:
Add a Content Block:
Drag and drop a Content block into the flow.
Use the Save Element:
Inside the Content block, select the input element to prompt user input.
Ask Your Question:
Type the question: "What is the make of your vehicle?"
Define the Response Type:
Then click on Choose field and select Text as the data type to capture responses like "Toyota" or "Ford."
Save the Response:
The bot will automatically save the user’s answer in the selected field.
Other Data Types Available
Number:
For numerical input, such as mileage or quantity.
Date & Date and Time:
For scheduling or date-specific queries, offering a calendar for selection.
First Name, Last Name, and Full Name:
Predefined fields for capturing parts of a user’s name.
Referral Code:
For capturing unique codes in referral programs.
Media Types (Image, Video, File, Audio):
For capturing media files from users, allowing for richer interactions.
These data types help you collect and manage user input effectively. By using these features, you can tailor your bot to gather exactly the information you need from users. If you have any questions, feel free to reach out in the comments below.