In this video, you will learn how to perform an action as soon as a customer gives you a response that will be saved in Wabb
In WhatsApp Bot Builder (WABB), you can set up automated actions that occur right after saving a user’s response, enhancing workflow efficiency without disrupting the user experience. Here’s a step-by-step guide on how to implement this feature:
Use Case: Performing an Action After Saving a Response
Capture User Input:
Start by asking users for information, like their street name or house number, to collect important details.
Connect to Action Block:
Once you’ve received the response, connect the Save element to an Action block. This is the only block you can connect at this point, allowing the next action to happen immediately.
Perform an Action:
For instance, you can automatically tag this response. Choose “Add tag” and label it as something descriptive, like “Complete Address.”
This action happens in the background, so the flow continues smoothly for the user without interruptions.
Additional Use Cases for Small Businesses
Send Confirmation Messages: Automatically send a confirmation or invoice once shipping information is saved. Just set up the action to trigger on the information submission.
Subscribe to Mailing Lists: Enroll users in mailing lists based on their preferences, ensuring they get only relevant updates.
Categorize Customers: Sort customers by assigning them to different categories, making it easier to follow up with segmented groups.
Automated Thank-You Messages: Send a thank-you message when users complete forms or specific steps, adding a personal touch.
By setting up these actions, you create a smoother and more efficient user experience, saving both time and effort for your team.
If you have further questions or need assistance, feel free to reach out to our support team through the chat icon in the bottom right corner of your screen.