In this video, you will learn how to correctly use the Delay element in Wabb flows
The Delay element in WhatsApp Bot Builder (WABB) is essential for creating a natural conversational flow, ensuring users have enough time to engage with each message before the next one appears. Here’s how to use it effectively:
Purpose of the Delay Element
The Delay element lets you set the timing between messages, giving users the chance to read or view content at their own pace. This prevents users from feeling rushed or overwhelmed by rapid responses.
Implementing the Delay Element
Access the Content Block:
Navigate to the content block in your flow where you want to add a delay.
Add a Delay:
Click on the "Delay" element.
Specify the time in seconds for the delay before the next message is sent.
When to Use Delays
Long Texts: Add a delay for lengthy messages to give users time to read before the next message arrives.
Images and Videos: Allow extra time for users to view images or watch videos. For example, if a video is 15 seconds long, set the delay to around 15 seconds.
Quick Follow-Up Responses: If you have a sequence of short messages, use brief delays to keep the conversation flowing naturally, similar to a real conversation.
Testing Your Flow: Go through your flow from the user’s perspective to see how each delay feels. Adjust times based on content length and engagement needs.
Tips for Effective Use
Use Multiple Delays: Stack multiple Delay elements to create a longer pause if necessary.
Match Delay to Content: Set delays based on estimated reading or viewing time, not typing speed, to better match user needs.
Fine-Tune: After testing, adjust your delays to make sure interactions feel natural and uninterrupted.
Thoughtfully used, delays help make user interactions feel seamless and human. For any questions or assistance, reach out to our support team via the help center chat—they’re here to help you optimize your flow!