In this video, you will learn how to notify team members through flows in Wabb
Notifying team members when a user needs assistance is crucial for efficient customer support. Here’s how to set it up in WhatsApp Bot Builder:
Setting Up Notifications
Create a Flow:
Design a flow where users can choose to "Talk to a human."
Use the Action Block:
Connect the action block to your flow.
Select "Notify team member" as the action.
Compose the Notification:
Write a message such as, “We have a new person in need of assistance. Their case is marked as open. Please check the chat.”
Add dynamic content like the client’s full name to personalize notifications.
Choose Notification Recipients:
Decide whether to notify all team members or specific individuals.
Notifications can be sent via WhatsApp or email, based on your team’s setup.
Team Member Setup:
Ensure team members have the correct phone numbers in their profiles to receive notifications.
Edit phone numbers in profile settings if needed.
Using the Action Block
Message Content: Craft clear, personalized messages to communicate urgency.
Notification Routes: Select WhatsApp or email to suit the message’s urgency.
Recipient Selection: Notify the entire team or specific members for a targeted response.
Benefits
Efficient Communication: Quickly alerts team members about users needing assistance.
Flexibility: Customizable notifications with the choice of preferred communication channels.
For further assistance, contact our support team via the help center chat. They’re ready to help with any inquiries.