In this video, you will learn the difference between the numeric menu and button menu in Wabb
In WhatsApp Bot Builder (WABB), you have two primary menu options to guide users through your chatbot: the Button List and the Answer List. Here’s how they differ and when to use each:
1. Button List Menu
User Interaction: Users can simply click on a button to select an option.
Ease of Use: This method is more user-friendly, requiring minimal effort from the user.
Implementation: When setting up a menu block, choose "Button List" to display clickable options directly.
Example Usage:
Question: "How can I assist you today?"
Buttons:
Order Food
Track Order
Contact Support
2. Answer List Menu
User Interaction: Users must type the number corresponding to their desired option.
Guidance Required: Include instructions in your message, such as "Please type the number corresponding to your desired option."
Error Handling: Set a limit on input errors (e.g., two mistakes). If exceeded, redirect the user to customer support.
Fallback Message: Provide feedback like "Oops, please type 1, 2, or 3 to continue."
Answer List screenshot from WhatsApp:
Handling Errors in Answer List
If users exceed the error limit, use an action block to open a chat with a human agent.
Inform users with a content block message before redirecting them: "Since you didn’t enter a valid number, I will assign your conversation to our team."
3. Choosing Between Menus
Button List: Use this for ease and quick navigation, especially when the options are straightforward.
Answer List: Opt for this when you need precise input or want to guide users through specific numeric choices.
Understanding these differences allows you to choose the most appropriate menu type for your chatbot's needs. By leveraging both options effectively, you can enhance user interaction and streamline navigation. If you have further questions, our support team is available through the help center chat.