In this video, you will learn how the flow connection block works in Wabb
The Flow Connection Block is a powerful feature in WhatsApp Bot Builder (WABB) that allows you to link different flows within your chatbot. Here's how to implement and use this block effectively:
1. Accessing the Flow Connection Block
To begin, click on the "+" action button in your flow editor. This will display a list of available blocks.
2. Adding the Block
Locate the Flow Connection Block in the list and drag it onto your canvas where you want to create the connection.
3. Connecting the Block
Once the Flow Connection Block is on your canvas, connect it to the preceding block in your flow. This ensures the logical progression of your chatbot conversation.
4. Configuring the Block
Click on the Flow Connection Block you've just added. This action will open the block's settings.
5. Selecting the Target Flow
In the settings panel, you'll see a list of all the flows available in your project. Choose the flow you want to connect to from this list.
6. Finalizing the Connection
After selecting the target flow, save your changes. The Flow Connection Block is now set up to redirect the conversation to the chosen flow when triggered.
7. Use Case Example
In a customer service bot, you might have a main flow that identifies customer types.
When a user identifies as a Gold customer, you can use the Flow Connection Block to redirect them to a specialized "Gold Customer" flow.
This "Gold Customer" flow can have its own welcome message, menu options, and services tailored specifically for Gold customers.
8. Additional Use Case Scenarios
Support Queries: Redirect users to specific flows based on the type of inquiry, such as technical support or billing questions.
Promotional Campaigns: Use the block to connect users to flows related to ongoing promotions or seasonal offers.
9. Benefits of Using Flow Connection Blocks
Creates a more modular and manageable chatbot structure.
Allows for specialized experiences for different user segments.
Improves bot performance by breaking down complex structures into smaller, faster-loading flows.
Makes it easier to update and maintain specific parts of your chatbot without affecting the entire structure.
By utilizing the Flow Connection Block, you can create more sophisticated and efficient chatbot experiences in WABB. This feature allows you to build complex conversation paths while keeping your individual flows clean and focused. If you encounter any issues while implementing Flow Connection Blocks or have further questions, don't hesitate to reach out to our support team through the help center.