In this video, you will learn how the Intelligent Delay block works in Wabb
In this guide, you will learn how to effectively use the Smart Delay Block to manage your customer interactions and automate follow-ups.
The Smart Delay Block is a powerful tool that allows you to pause conversations and resume them at a specified time. This can be particularly useful for sending reminders, collecting feedback, or continuing a conversation at a more appropriate time.
Using the Smart Delay Block
Accessing the Delay Block: Drag the Delay Block into your canvas by clicking the + button at the bottom right.
Choosing Delay Type:
Duration: Set a delay for minutes, hours, or days (up to 30 days). For example, you could set a delay of 2 hours before sending a follow-up message.
Date & Time: Schedule messages for a specific date and time. For instance, if an event is on August 19 at 1 PM, you can set a reminder for August 18 at 1 PM.
Continuing the Conversation: After the delay, resume with content blocks or connect to another flow. For example, you can send reminders or follow-up questions like "How was your service?"
Best Practices
Clear Communication: Ensure button titles are intuitive to avoid confusion and help users understand the next steps.
Timely Follow-ups: Use delays strategically to keep users engaged without overwhelming them. For instance, sending a reminder one day before an event can increase attendance.
Feedback Collection: Utilize delays to gather feedback after interactions. For example, after a customer service interaction, wait a few hours before asking for feedback to give users time to reflect.
By leveraging the Smart Delay Block, you can enhance customer interactions and streamline your follow-up processes. This tool helps maintain engagement while ensuring communication is timely and relevant. If you have any questions or need further assistance, don’t hesitate to reach out to our support team through the help center.