Waco Surf Trip Protection is available at time of purchase for all guests. Waco Surf Trip Protection allows you to cancel and receive refunds and credits based on a timeline (see each activity cancellation policy online here).
If you need to cancel your trip, Waco Surf will keep the additional 15% of the booking charge taken for the Waco Surf Trip Protection and refund or credit you back the remaining balance (based on cancellation timelines). For example - if your booking is $100 and you'd like to add Waco Surf Trip Protection - the total due with the 15% Waco Surf Trip Protection would be $115+taxes/fees. If you need to cancel within the accepted parameters, Waco Surf would keep $15+taxes/fees and refund/credit you back the $100.
WACO SURF TRIP PROTECTION POLICY
Waco Surf Trip Protection must be purchased at the time of purchase, and be selected for each item individually. Waco Surf Trip Protection allows for cancellations or rescheduling (subject to availability) as outlined in our Cancellation Policy.
Refunds or credits will be for the full amount of the booking, less the Waco Surf Trip Protection and processing fees. Waco Surf Trip Protection is voided if 1) guest(s) arrive and checks in, or 2) guest(s) are no-shows.
COMPANY CANCELLATION POLICY
Our surf lagoon, cable park and water park operate rain or shine, and all sales are final. By not purchasing Trip Insurance you understand that you may not be entitled to receive a refund or reschedule for any reason should you cancel or no-show.
Activities may be canceled due to severe weather or in the rare case of local or federal mandates. Should Waco Surf cancel any activity for any reason, the customer will be offered a Priority Resort Credit for future use.
Waco Surf is in no way financially responsible for any travel costs or fees acquired in the rare event that the surf must be shut down due to local or federally mandated closures, and/or unforeseen mechanical, safety or weather-related reasons.
Guests who are asked to leave the premises will not be offered a Resort Credit or refund for their purchase and could have their account marked for future attempted purchases.
All Resort Credits have a one time use.