If you're a paying customer with an active subscription but find yourself locked out of the Wakeout app, don't worry! Here are some steps to help you regain access:

1. Restore Purchase

The quickest solution is often to restore your purchase:

- Open the Wakeout app

- On the paywall screen, scroll down

- Tap on "Restore Purchase"

This should unlock the app if your subscription is active.

2. Check Your iCloud Account

Ensure you're signed in with the correct iCloud account:

- The device you're using should be signed in to the same iCloud account that was used to make the original Wakeout purchase

- Go to your device's Settings > [Your Name] at the top to check which account is currently signed in

3. Verify Your Subscription Status

To confirm that your Wakeout subscription is active:

- Open the App Store app

- Tap on the user profile icon in the top right corner

- Tap on "Subscriptions"

- Scroll down to find Wakeout

- Tap on Wakeout to check your subscription status

Note: If Wakeout doesn't appear in your list of subscriptions, it means you're not currently subscribed.

4. Contact Support

If you've tried these steps and still can't access the app, please contact our support team. We're here to help ensure you can enjoy all the benefits of your Wakeout subscription.

Remember, keeping your subscription active and using the same iCloud account across your devices will help ensure smooth access to Wakeout. Regular use of the "Restore Purchase" feature can also help prevent access issues, especially if you've recently renewed your subscription or switched devices.