Within Walla you have the flexibility to control various notification settings to keep both instructors and clients informed about important events and updates. This article provides an overview of the transactional notification email and text message options available within Walla.

Customers are obligated to receive these notifications as they convey vital information, including purchase receipts. There is no opt-out option, ensuring that customers stay well-informed about crucial aspects of their engagements.

It's essential to emphasize that customers cannot opt out of transactional notification emails; these are consistently sent to guarantee the timely delivery of relevant information. If customers prefer to receive these updates through text messages, they have the option to opt into our texting services via their client profile.

All emails will automatically contain your studio signature (including studio name, address, contact information), so you do not need to add that information.

To access Transactional Notifications, follow these steps:

When you visit Transactional Notifications, you can review the transactional notification details by selecting the title of any notification to expand. Communications that cannot be edited will be greyed out and have a lock symbol. Once you click on a transactional communication that is editable, you will see the following fields:

Email subject line: What your client sees in their inbox

Email pre-header: An email preheader is a brief text snippet that appears next to or below the subject line in an email inbox. It provides a preview of the email's content and aims to entice recipients to open the email. It is important to note that not all email platforms surface a pre-header.

Email body copy: Contains a headline and information regarding the email topic and automatic signature/contact information

Text copy: The text message your client will receive when sent via text messaging

Text: There is a 160 character limit (including emojis)

Subject line: 100 characters

Pre-header: 250 (recommended length 40-130)

You can enter the email or phone number you would like to send a test message to. To send a test text or email:

All editable emails and text messages contain variables—example: [client_first_name].

These variables are listed to the right of your email subject line and contain keywords that symbolize the data that will be automatically auto-filled into your email and text message. Do not change the content within the brackets; this will break the data that is being pulled into your message.

To add and edit variables in your communication:

You can only use certain variables with specific notifications. For instance, the [class_day_of_week_and_date] variable works for the "Cancellations: Sent when a client cancels a class notification" notification but not for the "Contracts: Sent when an update to the waiver is made and requires a new signature " notification. Do not try to use [class_day_of_week_and_date] under the "Contracts: Sent when an update to the waiver is made and requires a new signature " because it's not in the list of variables for that notification.

All individual transactional communications can be turned on and off by checking or unchecking the email or text checkboxes.

On: Clients are receiving the communication (per their email/text message preferences)

Off: Clients are no longer receiving the communication

Sent transactional notifications are listed under the client’s Communications Tab in the client profile. Most transactional notification details can be viewed by selecting the three dots on the far right of the Transactional Notification, then choosing view details. Not all Transactional Notifications have details to show. If there are no details to show the pop up will read No Details to Display.

Transactional notification types encompass a range of alerts and reminders designed for both clients and staff within your business. These notifications may be delivered either solely through email or through a combination of email and text messages.

The notifications below inform clients about changes, reminders, and important updates relevant to their accounts and interactions with your business.

Appointments: Sent when an appointment instructor is changed.
Appointments: Sent when an appointment date and/or time is changed.
Appointments: Sent when an appointment is canceled because of the studio.
Appointments: Sent after an appointment is booked on the front-desk or widget.
Appointments: Sent when an appointment plan is purchased on the front-desk or widget.
Appointments: Sent when an appointment plan is canceled.
Appointments: Sent after an appointment is settled up.
Appointments: Sent when a client cancels an appointment.
Appointments: Sent when a client does not show up for a scheduled appointment.
Appointments: Sent when a client has an upcoming appointment
Appointments: Sent after a recurring appointment is booked on the front-desk
Appointments: Sent when a client is refunded for an appointment (manually or automatically)

Bookings: Sent when a client books a class.
Bookings: Sent when a client does not get checked in to class.
Bookings: Sent when an instructor change is made on a class with existing bookings.
Bookings: Sent 24 hours before a client has an upcoming class
Bookings: Sent when a client is refunded for a class (manually or automatically) .
Bookings: Sent when a guest does not get checked in to class.

Cancellations: Sent when the business cancels a class with existing bookings.
Cancellations: Sent when a client cancels a class.
Cancellations: Sent when a client cancels outside of the cancellation window.
Cancellations: Sent when a guest cancels outside of the cancellation window.

Client Accounts: Sent when a client’s CC on file is expiring soon.
Client Accounts: Sent when a client has completed creating their account.
Client Accounts: Sent when a client has successfully merged their account.

Contracts: Sent when an update to the waiver is made and requires a new signature.
Contracts: Sent when waiver is sent from front desk.

Enrollments: Sent when a payment will be processed for an enrollment using a payment plan.
Enrollments: Sent when a scheduled enrollment booking is canceled.
Enrollments: Sent when an enrollment is purchased.

Livestream: Reminder email sent when a class zoom link is available.
Livestream: Reminder email sent when an enrollment zoom link is available.
Livestream: Sent after a livestream class is recorded.
Livestream: Sent after a livestream enrollment is recorded.
Livestream: Sent after a livestream appointment is recorded.
Livestream: Reminder email sent when an appointment zoom link is available.

Plans: Sent when a plan is set to be cancelled.
Plans: Sent when a plan is cancelled.
Plans: Sent when a plan is paused.
Plans: Sent when a payment will be processed for a recurring charge plan.
Plans: Sent when a plan is set to be paused.
Plans: Sent when a plan expiration date has been updated.
Plans: Sent when a plan change is scheduled.
Plans: Sent when a plan change fails.

Purchases: Sent when a plan is purchased.
Purchases: Sent when a purchase is made.
Purchases: Sent when a product/retail is refunded.
Purchases: Sent when a client's CC fails.

Skillpower: Sent when a client completes the skillpower quiz.

Waitlists: Sent when a client on the waitlist gets into a class.
Waitlists: Sent when a client gets added to a waitlist.
Waitlist: Sent when a client gets removed from a waitlist.

Course: Sent when a course is cancelled.

These staff transactional notifications are designed to keep instructors informed and prepared for studio and client-related events.

Staff: Sent to the instructor when they have been added to the studio
Staff: Sent to the new instructor when they are confirmed as the sub
Staff: Sent to the instructor when a livestream class is starting soon
Staff: Sent to the original instructor that was previously teaching the class
Staff: Sent to instructor when an appointment is booked on the widget
Staff: Sent to instructor when a client has an upcoming appointment
Staff: Sent to the instructor when a livestream appointment is starting soon

These Sub Management notifications are exclusive to businesses utilizing the Sub Management feature. They streamline the substitution process by providing real-time updates, notifying instructors when their sub request is accepted or when they are approved as substitutes.

Sub Management: Sent to the current instructor when someone accepts a sub request
Sub Management: Sent to the new instructor when they are approved as the sub
Sub Management: Sent to staff who accepted the sub request when someone else is approved
Sub Management: Sent to staff when a sub is canceled
Sub Management: Sent to eligible staff when a sub request is created