How to reach us
Chat: use the chat bubble in the bottom corner of your Walled Garden dashboard.
Email: support@walledgardenhq.com
Our AI assistant, Cora, answers chats 24/7. When something needs a person, she passes it to our team, and the chat continues by email if you leave.
When we reply
Cora is available 24/7. Our live team is available Monday to Friday, 9AM - 4PM Mountain Time, excluding U.S. federal holidays. We reply within 1 business day.
We don't offer phone support. If a screen share would help, we'll set up a call with you.
What to include
The email you log in with
The site you use: app.walledgardenhq.com or your partner's address
The ad name or listing address
The exact error message and a screenshot
Never send passwords or card numbers. We'll never ask for them.