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MLS ID Help
MLS ID Help

Can't log in? Troubleshoot these common MLS ID issues.

Toni Thom avatar
Written by Toni Thom
Updated over a year ago

Walled Garden has MLS coverage nationwide and uses MLS ID verification via ListHub in order to automatically locate your listing information. Your office must have a ListHub account (free to brokerages) and complete a ONE-TIME process to allow syndication of your MLS data in order for your listings to appear in Walled Garden.

ListHub

If you are the OFFICE OWNER, BROKER OF RECORD, QUALIFYING BROKER, AUTHORIZED ADMIN, etc., and are authorized to create the ListHub account, please follow the below one-time steps:

🚀 Create Your Account:

New to ListHub:

  1. Go to www.ListHub.com

  2. Click on "Create An Account". (Note: you must be the head broker of record or the authorized member of a registered brokerage in order to create the account.)

  3. Fill in the requested information and click "Complete Registration".

** Approval may take up to a week since ListHub verifies every account with the MLS/data source. ** Be sure to CHECK THE REGISTERED EMAIL account given at registration for confirmation your account is active and/or additional instructions.

Proceed to the Existing Users instructions.

✅ Existing ListHub Accounts:

4 quick one-time clicks and you're ready.

  1. Log in to your ListHub Brokerage Account.

  2. Click on Publishers Tab in the upper menu.

  3. Select "Publisher Settings"

  4. Click "Enable" under Auto Subscribe Options in order to automatically subscribe to Walled Garden.

  5. Click "Save Settings"

HAR & ABOR Only:

To access HAR/HARMLS listings, broker-customers will need to enter a one-time affiliate code inside their ListHub dashboard. Once the broker of record enters this affiliate code and selects Walled Garden as a publisher, Agents will have access to their listings. Please complete the following steps:

  1. Login to your ListHub Brokerage Account by going to HAR.com > Login

  2. Search "ListHub" from your Members portal.

  3. Click your Username in the upper right-hand corner of the ListHub screen.

  4. Click on Settings

  5. Then click on Affiliate Codes

  6. Enter affiliate code WalledGarden2 then click Submit.

  7. Next, click on the Publishers Tab, then Publisher Choices

  8. Search for Walled Garden

  9. Click the Check Mark next to Walled Garden's name, then click Add Selected

To access ABOR listings, broker-customers will need to enter a one-time affiliate code inside their ListHub dashboard. Once the broker of record enters this affiliate code and selects Walled Garden as a publisher, Agents will have access to their listings. Please complete the following steps:

  1. Login to your ListHub Brokerage Account

  2. Click your Username in the upper right-hand corner of your dashboard screen.

  3. Click on Settings

  4. Then click on Affiliate Codes

  5. Enter affiliate code WalledGarden2 then click Submit.

  6. Next, click on the Publishers Tab, then Publisher Choices

  7. Search for Walled Garden

  8. Click the Check Mark next to Walled Garden's name, then click Add Selected

For a video tutorial of these steps, please click HERE.

ARMLS Only

The MLS implemented a change at the end of 2021 that requires brokers to create a vendor account before allowing listings to syndicate to ListHub. Here are the instructions for future reference, and you can pass them along to the Broker or have them contact us for assistance.
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The broker needs to create an account to opt-in for ListHub in the ARMLS.

  1. Click here: https://armls.cobblestonesystems.com/Gateway/

  2. Click Create Account ( This is different from your Flexmls account* ) There are a couple of steps once you click to create an account, then in the dropdown, click on Brokerage, then continue to answer all questions or information needed with an ( * )

  3. **Your vendor/company ID will be sent via email* from the ARMLS.**

  4. Wait for an approval email for your new account.

  5. Log in using your username/password and vendor/company ID.

  6. Click Requests, then click New Request from the dropdown.

  7. Complete the form:
    A. Fill-in your brokerage information
    B. Select "My Listings Only" for Type
    C. Type "ListHub" for IDX/VOW URL
    D. Ignore all Affiliated fields
    E. Select RETS for Data Transfer Method
    F. Type "NA" for all other required fields
    G. In a couple days, a DocuSign link will be sent to you to sign

    Once the documents have been signed and returned to the ARMLS, syndication should start within 48 hours.

In the event that you are still experiencing issues, you can call or email ListHub Customer Care Team at 1-877-560-0171 or customercare@listhub.com, they are available Monday -Friday, 9:00 am - 8:00 pm EST.

Do You Have Active Listings?

Unless you are a Pro user, our software only acknowledges Agent or Office IDs that are associated with active Listings. You may need to use your Office ID instead so that your MLS software sees that the ID has active listings. Our platform will continue to ask for MLS Verification until identifying an MLS ID that is known by the selected MLS software, always requiring one that is associated with active listings.

Is Your MLS ID Correct?

You may enter an MLS Listing ID, Agent ID, or Office ID only.

Your MLS ID is NOT your license number.

Your MLS ID should NOT include any special characters such as . ! / (i.e. "abq.agentid" is incorrect, remove "abq." and use only "agentid")

Your MLS ID is often a shortened version of your name, office name, OR a series of numbers. All are assigned by your MLS.

Your MLS ID may not be the same as the credentials you use to log in to your MLS. Take care to enter the ID exactly as it is shown by your MLS software. Some letters and numbers are easily mistaken (e.g. ZERO/OH, ONE/EYE/ELL, EIGHT/BEE, etc).

Did You Select The Correct MLS?

Search for a supported MLS by entering the name, acronym, state name or abbreviation, or a related keyword. We only display MLS markets where our coverage is available. Click to select the MLS when you find it.

Are You an Active Member of Your MLS?

Walled Garden will only acknowledge users who are in good standing with their MLS Board. Make sure that your membership with the MLS is current and your account is active.

Is Your MLS Board Available?

Our coverage is available nation-wide. However, it could be that your specific MLS is not available. Click here to view Supported MLSs.

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