FAQs

Changing Travel Plans Due to COVID-19

How to change or cancel your tickets

Written by Johalmy
Updated over a week ago

Carrier Contact List

Carrier guides, phone numbers, emails for our partnered carriers

Written by Johalmy
Updated over a week ago

Wanderu Customer Service Phone Number

Written by Johalmy
Updated over a week ago

Missed your bus/train? 😢

What to do if you miss your bus or train

Written by Johalmy
Updated over a week ago

Delay and Schedule Inquiries

Wondering if the bus or train is running late?

Written by Bryn
Updated over a week ago

Direct vs Non-Stop vs Transfer Trip

How do I know if my trip has stops or transfers?

Written by Johalmy
Updated over a week ago

Weather Conditions

What happens if there's bad weather?

Written by Johalmy
Updated over a week ago

What is a trip with "Multiple Carriers"?

Tips for booking and traveling on Multiple Carrier trips

Written by Bryn
Updated over a week ago

Where is the train/bus station address located?

Station Location

Written by Johalmy
Updated over a week ago

Can I pick my seating?

Seating Inquiries

Written by Johalmy
Updated over a week ago

What about transfers and stops?

Stops/transfers details

Written by Johalmy
Updated over a week ago

Mobility and Assistance

Assistance and accessibility when boarding the bus or train

Written by Johalmy
Updated over a week ago

Government-Issued ID

Identification required for boarding

Written by Johalmy
Updated over a week ago

How to find a trip with amenities

How to search for a trip that has what you want: bathrooms, outlets, WiFi, or even snacks and food.

Written by Bryn
Updated over a week ago

Requesting a Sleeper Cabin on Amtrak

Amtrak Rommette

Written by Johalmy
Updated over a week ago

I'm not satisfied with my trip

What to do when you'd like to file a claim for an unsatisfactory experience

Written by Bryn
Updated over a week ago

How to delete your Wanderu user account

Request user account deletion

Written by Johalmy
Updated over a week ago

Where do I go to find a ticket?

You're in the right place!

Written by Johalmy
Updated over a week ago

How do I book tickets on Wanderu?

Step by Step Guide

Written by Johalmy
Updated over a week ago

How to Book a One Way Ticket

Problems booking one way ticket

Written by Johalmy
Updated over a week ago

How to Book a Round Trip with Wanderu

Steps to follow to book a round trip

Written by Johalmy
Updated over a week ago

How do I know if I am traveling by bus or train?

Is it train or bus on the itinerary?

Written by Johalmy
Updated over a week ago

Can I buy a ticket for someone else?

3rd person booking

Written by Johalmy
Updated over a week ago

How do I add multiple travelers to an itinerary

Add Traveler(s)

Written by Johalmy
Updated over a week ago

Can I book more than 5 tickets at a time?

Booking for more than 5 passengers conditions.

Written by Johalmy
Updated over a week ago

Why are tickets booked individually?

Why is each ticket purchased in an individual transaction?

Written by Johalmy
Updated over a week ago

How to book a rental car on Wanderu

Guide to renting a car on Wanderu

Written by Bryn
Updated over a week ago

Filing a Claim with Allianz Insurance

You purchased insurance. Great! Here's how to use it.

Written by Bryn
Updated over a week ago

Paying with Credit and Debit Cards

Paying with credit-debit card

Written by Johalmy
Updated over a week ago

Can I pay for my ticket at the station?

Paying at the station

Written by Johalmy
Updated over a week ago

Ticket price changes and variations

Written by Johalmy
Updated over a week ago

Booking too far in advance

Trying to book too far in advance

Written by Johalmy
Updated over a week ago

Can I pay for tickets with cash?

Paying in cash

Written by Johalmy
Updated over a week ago

Getting to the Airport

Airport Inquiry

Written by Johalmy
Updated over a week ago

No Results for Bus Route

No buses routes available

Written by Johalmy
Updated over a week ago