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Phase 3: Average Ticket

Learn how to increase the value of each customer transaction using upsells, scripting, and offer design.

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Written by Cannon Phelps

Average Ticket focuses on increasing how much customers spend during each transaction.

Because the customer is already buying from you, improving average ticket can create fast profit growth without needing additional leads.


Modules in this phase

  1. Overview

  2. Scripting

  3. Cross Selling

  4. Upselling

  5. Decoy Offer

  6. Recap

  7. Select Average Ticket Ideas


Overview

This module explains why increasing transaction size is one of the fastest profit opportunities in service businesses.

Even modest increases per job can compound into major annual revenue gains.


Scripting

Scripting helps you create intentional customer conversations that naturally increase sales.

You’ll learn how to:

  • Recommend services confidently

  • Introduce offers naturally

  • Improve consistency across your team

  • Increase customer trust while increasing revenue

Tip

Scripting is often the fastest-win strategy in this phase.


Cross Selling

Cross selling means recommending complementary services alongside the primary purchase.

Examples include:

  • Gutter cleaning with window cleaning

  • Filter replacement during HVAC service

  • Refrigerator cleaning add-ons for house cleaning

This module helps you identify your strongest add-on opportunities.


Upselling

Upselling means helping customers move to a higher-value option.

Examples include:

  • Standard vs premium packages

  • Basic vs deep cleaning

  • Economy vs full-detail services

You’ll learn how to structure offers so premium options feel valuable and logical.


Decoy Offer

The Decoy Offer strategy uses pricing psychology to guide customer decisions.

By positioning three strategic options together, you can increase selection of your preferred package.

This module helps you build a pricing structure that improves conversions without creating confusion.


Recap

Review the average ticket strategies covered throughout the phase and identify which opportunities feel most aligned with your business model.


Select Average Ticket Ideas

Select the strategies you want added to your Implementation List.

Your selected ideas will carry into the implementation phase later in the course.

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